Services
40 years of combined experience behind every repair. We handle insurance claims, not-at-fault cases, and everything in between from our purpose-built workshop in Derrimut.
Our Professional Repair Solutions
Not-at-Fault Claims
Being hit by another driver is stressful enough. You shouldn’t have to fight with an insurer on top of it. Call us first. We’ll take the claim off your hands
Insurance Repairs
Had an accident? Call us before you contact your insurer. We work with all insurance companies and handle the entire claim process on your behalf,
Smash Repairs & Panel Beating
From minor dents and scratches to major collision repairs, we handle it all in-house. We use genuine manufacturer parts and Baslac, a BAS
Truck Smash Repairs
Most smash repairers can’t touch a truck. We can. With one of the few full-sized spray booths in Melbourne’s west, we handle everything from panel repairs
Fleet Repairs
Keep your business vehicles on the road with a repairer you can count on. We work directly with fleet operators to turn repairs around fast and minimise downtime.
EV repairs
Electric vehicles require specialized care. Our certified technicians handle high-voltage systems and battery diagnostics safely to get your EV back on the road.
Had An Accident?
We're Here To Help
It can be stressful. We make the process simple.
1
Right away
Ensure Everyone Is Safe
Check for injuries and call
emergency services if
needed.
2
At the scene
Take Photos Of The Damage
Photos help with your claim
and repair assessment.
3
At the scene
Exchange Details
Exchange details with the
other driver and witnesses if
any.
4
Before lodging
Call Vitra First
We’ll guide you through your
options and handle the
process.
5
From here
We Take Care Of The Rest
We manage the claim, repairs
and get you back on the road.
Why Vitra
Why Drivers Across Melbourne's West Choose Vitra
We’re a single workshop, not a chain. Every job is handled by the same experienced team, and every repair is backed by the same guarantee.
40 Years Combined Experience
Lifetime Warranty On All Repairs
Genuine Parts And OEM-Approved Paint
We Handle Your Insurance Claim
All Makes & Models
Excess Discounts
The Process
How It Works
We’re here to get you back on the road as soon as possible. Here’s how we do it.
1
Get In Touch
Call us or submit your details online. We’ll talk through the damage, answer
any questions, and let you know what to expect before you come in.
2
Drop Off Your Vehicle
Bring your car to our workshop in Derrimut. We’ll carry out a full
assessment of the damage and handle all insurer communication and
paperwork from here.
3
Repairs Underway
Our team gets to work restoring your vehicle to manufacturer specifications
using genuine parts and Basilac OEM-approved paint. We keep you
updated throughout so you always know where things are at.
4
Pick Up Your Car
When your vehicle is ready, we’ll give you a call. Come in, take a look, and
make sure you’re happy before you drive away. Your car will be back to the
condition it was in before the accident.
We Work with All Car Insurance Companies and Can Help You with The claims Process
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Frequently Ask Questions
If you’re unsure, just call us. We’ll ask a few quick questions about what happened and point you to the right service, whether that’s a straightforward insurance repair, a not-at-fault claim, or something more specific like a fleet or EV repair.
Yes, often. A not-at-fault claim, for example, still involves insurance repair work and possibly excess reduction. You don’t need to figure out the overlap yourself, we’ll work out what applies once we’ve assessed your vehicle.
Yes. Alongside everyday cars, we repair trucks, fleet vehicles, EVs, and prestige or European models, each with the right equipment and technicians for that vehicle type.
Start with a call rather than guessing. Fault isn’t always clear-cut, and which service applies (not-at-fault claims versus a standard insurance repair) depends on the details of your specific accident.
Yes. Regardless of which service applies to your repair, every job carries the same lifetime warranty on workmanship.
Yes, that’s exactly what a phone call is for. Not every accident fits a single label, so we’ll talk through your situation and figure out the right approach rather than forcing it into one box.
Ready to get your vehicle repaired?
Call us for a free assessment or submit your details and we’ll get back to you the same day.