The Other Driver Was at Fault. You Shouldn't Pay a Thing.
We handle the claim directly with their insurer, so you get free repairs, a free hire car, and your car back to factory spec.
About Our Derrimut Workshop
If another driver caused the accident, you have the right to choose your repairer without dealing with the stress of managing the claim yourself.
At Vitra Auto Bodies, we make the process simple. Our experienced team works directly with insurers, manages the paperwork, and keeps you informed throughout the repair process. Our goal is to minimise disruption so you can focus on getting back on the road while we take care of everything else.
Whether your vehicle has minor cosmetic damage or requires extensive collision repairs, we provide professional workmanship, transparent communication, and reliable support from start to finish.
Services
- Free claim lodgement with the at-fault driver's insurer
- Free hire car for the duration of your repairs
- Full vehicle damage assessment
- All insurer communication handled for you
- Repairs to manufacturer specifications
- Genuine parts and OEM-approved paint
- Regular updates while your car's in for repair
- Final quality inspection before handover
Services
- Free claim lodgement with the at-fault driver's insurer
- Free hire car for the duration of your repairs
- Full vehicle damage assessment
- All insurer communication handled for you
- Repairs to manufacturer specifications
- Genuine parts and OEM-approved paint
- Regular updates while your car's in for repair
- Final quality inspection before handover
Free Hire Car, Sorted Before You Even Ask
Once your claim’s confirmed, we arrange your hire vehicle. You won’t need to chase the insurer for it yourself.
Not sure who was at fault, or whether the other driver’s insured? Call us before you contact anyone else. We’ll explain what you’re entitled to based on your situation and make sure you understand where you stand before anything is lodged.
Whether your vehicle has minor cosmetic damage or requires extensive collision repairs, we provide professional workmanship, transparent communication, and reliable support from start to finish.
We Work with All Car Insurance Companies and Can Help You with The claims Process
Why Vitra
Why Drivers Across Melbourne's West Choose Vitra
We’re a single workshop, not a chain. Every job is handled by the same experienced team, and every repair is backed by the same guarantee.
40 Years Combined Experience
Lifetime Warranty On All Repairs
Genuine Parts And OEM-Approved Paint
We Handle Your Insurance Claim
All Makes & Models
Excess Discounts
The Process
How It Works
We’re here to get you back on the road as soon as possible. Here’s how we do it.
1
Call Us First
Before you contact the insurer, give us a call. We’ll explain what you’re entitled to, walk you through the process, and tell you exactly what happens next.
2
Drop Off Your Vehicle
Bring your car to our workshop in Derrimut. We’ll assess the damage and lodge the claim with the at-fault driver’s insurer.
3
We Arrange Your Hire Car
Once your claim number’s confirmed, we sort your hire vehicle straight away. You’re covered from that point until you pick your car up, no need to chase the insurer for it.
4
We Complete Your Repairs
While we handle all communication and paperwork with the insurer, our team restores your vehicle to manufacturer specifications using genuine parts and OEM-approved paint.
5
Pick Up Your Car
We’ll call you when it’s ready. Come in, take a look over the repair, and make sure you’re happy before you drive away.
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Service area
Serving Melbourne’s Western Suburbs
Based in Derrimut, we repair vehicles for customers across
- Truganina
- Deer Park
- Caroline Springs
- Sunshine
- and surrounding suburbs.
- Tarneit
- Altona
- Laverton
- Footscray
Frequently Ask Questions
No. You have the right to choose your own repairer. Bring your car to Vitra and we’ll deal with their insurer directly.
Call us and we’ll talk it through before anything is lodged.
The process is more complex. You may need to claim through your own comprehensive policy. We’ll explain your options when you call.
If the other driver is insured and at fault, repairs and your hire car are covered by their insurer. You pay nothing out of pocket.
Most repairs are completed within 2 to 5 days once the claim is approved.
Yes. Every repair we complete carries a lifetime warranty on workmanship, including not-at-fault claims.
Ready to get your vehicle repaired?
Call us for a free assessment or submit your details and we’ll get back to you the same day.